Refund and Returns Policy

Privacy Policy and Personal Data Protection

At Galápagos Planner, we are committed to protecting the privacy and security of our users. This privacy policy describes how we collect, use, and protect your personal information when you visit our website or use our services, in compliance with Ecuador’s Personal Data Protection Law, the General Data Protection Regulation (GDPR), and the Consumer Privacy Act.

Information We Collect

To provide our services, we need to collect certain personal data from our users, which will be treated with the utmost confidentiality and security. The data we may request include:

• First and last name

• Age

• Date of birth

• Nationality

• Identity card or passport

• Email address

• Contact phone number

We do not directly handle your banking details, as you enter them directly with the banking entities that process payments through your bank or PayPal account.

• Credit card number (in case of purchases)

• Card expiration date

• Card CCV code

Purpose of Data Processing

The information collected is used for the following purposes:

• Processing travel bookings and payments.

• Sending relevant travel information or additional services.

• Providing customer support and responding to inquiries.

• Personalizing the user experience on our website.

• Conducting analysis to improve our products and services.

• Sending promotional communications, only if you have given your consent.

• Ensuring the security of transactions made.

Consent

By providing your personal data, you are giving your explicit consent for its use in accordance with the purposes outlined above. You may exercise your right to access, update, rectify, or delete the provided information at any time.

Data Security

At Galapagos Planner, we implement strict technical and organizational security measures to protect your personal data from unauthorized access, misuse, alteration, loss, or destruction. All payments are processed through secure platforms, using advanced encryption standards.

User Rights

Under the current regulations, users have the following rights:

• Access their personal data and obtain a copy.

• Request the correction of inaccurate or outdated information.

• Request the deletion of their data when it is no longer needed or consent is withdrawn.

• Object to the processing of their data in certain circumstances.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

Sharing Your Information

We do not share your personal data with third parties, except in the following cases:

• Travel service providers: hotels, airlines, or tour guides to manage your booking.

• Payment service providers: to securely process transactions.

• Legal authorities: if required to comply with a law or legal process.

Data Transfer

If it becomes necessary to transfer your personal data to third parties, we will inform you clearly and, if required, request your prior consent.

Use of Cookies

Our website uses cookies to enhance the user experience and analyze site usage. You can control the use of cookies by configuring your browser.

Changes to the Privacy Policy

Galapagos Planner reserves the right to update this privacy policy at any time, in accordance with current regulations. We will notify you of any significant changes by posting a new version on our website.

Contact

If you have any questions about this policy or wish to exercise your rights, you can contact us at:

Galapagos Planner

Email: galapagosplanner@gmail.com

Phone: +593 98 278 8500